Salary: Starting salary £18,960pa (Job Level 2) pro-rata to a full-time salary of £23,700pa.
Hours: Part-time role (28 hours per week worked across 4 or 5 days).
Working with World Land Trust
The Supporter Care team provides support across the Development Team and our income streams to ensure that donors are responded to with the highest standard of stewardship, donations are processed in a timely and accurate manner, and the Customer Relationship Management (CRM) system is fit for purpose with data in line with GDPR and data protection guidelines. The delivery of outstanding customer service to our many supporters remains the focus of our efforts and at the heart of the role.
Who we’re looking for
As a key member of the Supporter Care team, you’ll play a vital role in ensuring our Friends Programme supporters receive outstanding service. From managing donor enquiries to maintaining accurate records and supporting income reconciliation, your work will directly contribute to the success of our conservation mission.
We’re looking for someone who brings a friendly, professional approach to customer service, with strong communication and organisational skills. You should be confident working both independently and as part of a team, with a keen eye for detail and a methodical approach to managing data. Competent in Microsoft Office with an excellent level of numeracy, experience in using a database or CRM system would be a bonus. Most importantly, you’ll care about our mission and be eager to contribute to a positive and supportive team culture.
Applications
Please refer to the application pack which can be found here, which contains the full job description, person specification and how to apply. You will need to log your application and upload your CV, along with a covering letter. Your covering letter is an important part of your application and should cover the following:
• Why you’re interested in this role and working for World Land Trust.
• A summary of how you meet the essential criteria in the person specification (particularly those shown that we would like to see in your application).
• Confirmation of your eligibility to work in the UK.
Please use this link to upload your documents. If you have any difficulty uploading your documents or completing your online application, please email us.
Closing date: 9am on Tuesday 19 August 2025.
Interviews are expected to be held on Thursday 4 September 2025. Please note that the closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications.
